Platform guides

Help Desk & Support Tickets

The Help Desk lets you contact Bold Prime support from within the Client Portal and keep account-specific enquiries in one place. The ticket page separates Open and Closed requests so you can track active and resolved cases.

  • Guide 10 of 10
  • Beginner to intermediate
  • 6 min read

Working with support tickets

  1. Open the Help Desk

    Access the Help Desk from the support/headset shortcut or from Help Desk in the profile menu.

  2. Create a ticket

    Select Create a ticket, choose the category that best matches your enquiry, enter a short ticket title and describe the issue clearly. Available categories can include Accounts, IB Changes, Deposit Bonus Enquiry, Technical, Other, Verification, Deposits and Withdrawals.

  3. Add supporting files

    Attach screenshots or documents where relevant. The upload area shows the file types currently accepted by the portal, including PNG, JPG, PDF, DOC and TXT.

  4. Track the ticket

    After submission, the ticket appears under Open with its ticket ID, title, status, category and creation time.

  5. Understand ticket status

    Pending Support means the request is waiting for a support response. Pending Client means the support team is waiting for additional information or a reply from you.

  6. Reply and close

    Open the ticket to review the conversation, view attachments, add a new comment, upload further files and submit your response. Once the matter is resolved, the ticket can be closed and viewed under Closed.

Ready to Get Started?

Log in to your Client Portal to follow these steps in your own account.

Go to Client Portal

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