Platform guides

Withdraw Funds & Payment Details

The Withdraw Funds area lets you request a withdrawal from an eligible trading account. The portal guides you through three stages: choose an account and payment method, enter the withdrawal amount, and confirm the withdrawal details.

  • Guide 8 of 10
  • Beginner to intermediate
  • 8 min read

Requesting a withdrawal

  1. Choose the account and payment method

    Select the trading account you want to withdraw from. If the account has no available balance, the portal may prevent you from selecting a withdrawal method until funds are available.

  2. Add or manage payment details

    Some withdrawal methods require saved payment details before they can be used. Select Upload Payment Details to add or manage the bank account, wallet or other supported destination you want to receive funds on.

  3. Payment-detail review

    The fields shown depend on the selected payment-detail type and can include currency, account or wallet information, and a supporting screenshot or document. Payment details are reviewed before they can be used for withdrawals.

  4. Enter the withdrawal amount

    After selecting the account, payment method and approved payment details, review the available balance and any minimum or maximum withdrawal limits. Where currency conversion applies, the portal may display an approximate equivalent amount.

  5. Confirm the withdrawal

    Before submitting, review the withdrawal account, payment details, method, amount and equivalent value, then select Confirm.

Withdrawal status

After a withdrawal request is submitted, the transaction status helps you understand where the request is in the processing flow.

Pending

The withdrawal request has been submitted and is awaiting processing or review. While a request is still pending, the portal may display a Cancel Withdraw action.

Cancelled

The withdrawal request has been cancelled and is no longer being processed. If you still want to withdraw funds, create a new request using the options currently available in the portal.

Approved

The withdrawal request has been approved. The time for funds to reach the selected destination can still depend on the bank, payment provider, wallet network or other method used.

After approval

Approval confirms that the withdrawal request has passed the portal's approval stage. Receipt of funds may still take additional time depending on the selected destination and payment method.

Ready to Get Started?

Log in to your Client Portal to follow these steps in your own account.

Go to Client Portal

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